Warranty

30 DAY-MONEY BACK GUARANTEE

San Antonio Laser is simply the best in the business when it comes to quality and support. We want to make it easy for you to feel comfortable with your purchase of our laser systems and we stand by the high quality of our machines.

We want you as our customer to be 100% satisfied. San Antonio Laser guarantees you a 30-Day Return
window (beginning the date of receipt) so that you have time to evaluate your laser solution and know
that you made the right decision.

Within thirty (30) days and for any reason, you may exercise your right to return or exchange your
undamaged purchase. A refund or exchange will be issued once the machine has been returned in its
original condition and with all associated parts. Returned items are subject to a Fifteen percent (15%)
restocking fee. Leased equipment can be exchanged but not refunded.

For your convenience we advise you to keep the original crate and packaging for possible return.
Refunds exclude any shipping or handling costs without exception. Any non-returned accessories will be
deducted from the refund. The shipping & handling fee originally charged will be used as the basis for
the non-refundable shipping fees. Please us call prior to shipping a return for confirmation.

2 YEAR LIMITED WARRANTY

San Antonio Laser provides a warranty on its products and parts against defects in materials or
workmanship for a period of two (2) years from the original date of receipt. This INCLUDES the power
source AND focal lenses. During this period, San Antonio Laser will repair or replace defective parts
including ground shipping without charge to you (International shipping not included). On site repairs
are available at a reasonable cost with consideration to shipping/travel and technician time.

  1.  This warranty extends only to products distributed and/or sold by San Antonio Laser and applies to
    the machine and not the purchaser.
  2. Any after-market additions or modifications will not be warranted. The laser machine system owner
    is responsible for any service and repairs outside the scope of this warranty.
  3. This warranty covers only normal use of the laser machine. San Antonio Laser shall not be liable
    under this warranty if any damage or defect results from:
    • *Irresponsible use, abuse, neglect, accidental damage, improper return shipping or
      installation
    • Disasters such as fire, flood, lightning or improper electric current or other act of God
    • Service or alteration by anyone other than an authorized San Antonio Laser representative
  4. *Damages incurred through irresponsible use may include but are not limited to:
    • Failure to turn on or use clean water within the chiller or water pump
    • Failure to clean optical mirrors and lenses
    • Failure to clean or lube guide rails with lubricant oil
    • Failure to remove or clean debris from collection tray
    • Failure to properly store the laser in a properly conditioned environment.
  5. San Antonio Laser accepts no responsibility for any software programs, data or information stored on
    any media or any parts of any products returned for repair to San Antonio Laser.
  6. This warranty does not cover any third-party software or virus-related problems not purchased from
    San Antonio Laser.
  7. San Antonio Laser is not responsible for loss of data or time, even with hardware failure. Clients are
    responsible for backing up any data for their own protection. San Antonio Laser is not responsible for
    any loss of work (“down time”) caused by a product requiring service.
  8. San Antonio Laser is a support driven company. We continue to extend FREE tech support for a period
    of 1 (one) year after date of purchase, to the original clients who purchased our machine(s). Online
    community support access will be available for the life of the laser(s) purchased, provided the rules of
    involvement and conduct codes are followed. An annual fee will be charged to support resales (in the
    event the client resells the machine) and will require the purchaser to complete training at San Antonio
    Laser. Provided the training has been completed with San Antonio Laser, the Warranty will be
    transferable to the new owner.
  9. San Antonio Laser will take all reasonable measures to remedy any issues remotely. However, should
    it be necessary to have the machine sent in for service, the cost and arrangement for shipping to San
    Antonio Laser will be the responsibility of the client. San Antonio Laser agrees to absorb Ground
    Shipping Costs for Warranty Replacement Items and equipment being sent to the client. We offer the
    ability for clients to upgrade to expedited shipping for the cost difference, which will be invoiced and
    charged to the client prior to shipment.
  10. International shipping costs and/or customs fees associated with fulfillment of Warranty
    Replacement Items are the responsibility of the client.
  11. San Antonio Laser at its own discretion reserves the right to deny the purchase of any extended
    warranty.

RETURN OF NON-DEFECTIVE PRODUCT POLICY:

A non-defective product may be returned to San Antonio Laser within

thirty (30) days of the date of receipt for a refund of the original purchase price with the following
amendments/fees:

  1. San Antonio Laser will refund neither the original shipping cost nor the shipping and handling fees
    incurred from the return. If the original purchase was made under a “Free Shipping” promotion then a
    standard $750 fee for machines will be deducted from any return in counter to that offer.
  2. No refund will be granted for installation or training costs.
  3. All Returns are subject to a fifteen percent (15%) restocking fee. The percentage is taken from the
    final purchase price less any shipping or handling charges.
  4. Due to the underwriters leasing terms, we are unable to issue refunds for equipment leased but, can issue an exchange.
  5. To initiate the return of any product, clients must email or call our Customer Service Department
    prior to shipping to obtain approval. Due to freight costs we will not accept any un-approved returned
    shipments.

AFTER TWO-YEAR WARRANTY:

Post warranty support and/or repairs

San Antonio Laser offers free tech support via. phone and email to the original purchaser for the first year following purchase. After two (2) years, replacement parts and labor will be the responsibility of the client. This includes shipping charges. San Antonio Laser will provide a quote for the necessary parts and repairs and will continue to offer repair parts and services on an ala carte basis.

TECHNICAL SUPPORT:

Scott Brumfield
Scott Brumfield
2023-12-15
San Antonio Lasers is one of the best companies I have ever worked with. The entire staff was great to work with and learning from Anthony was amazing. He not only taught me a lot about my machine he gave me great advice on keeping my mind open to all the things I can do with my new laser. I will be a lifetime customer.
Tj Koontz
Tj Koontz
2023-12-08
High quality machines. Would recommend to anyone getting into the engraving industry. The training is the best in the business.
Alexander Carro
Alexander Carro
2023-11-20
Purchased a 50w edge laser from these guys. And let me tell you the product is amazing. Plus did a week training with the team and these people are the best in the business. Extremely helpful, knowledgeable and lots of fun. They are super attentive to all questions, they take the time to explain things as many times as you need. Very humble and friendly. They make us feel as we’re part of the family. 10/10 recommend if you’re looking to get into the engraving business or need some engraving jobs done. This is the team you need. San Antonio lasers is the best!
Jake Archambault
Jake Archambault
2023-10-28
I spent months dreaming of doing all the things I saw on YouTube with my lasers. I finally realized after many hours of YouTube college that I needed to find a mentor that had real life experience. Well, something even better happened when I found San Antonio Laser. I found a family of Laser and media fanatics. I came to fiber laser class with millions of questions about different techniques and processes and by the time I finished out the week all my questions were answered without asking a single question. The support that is offered going forward is also a huge benefit. I definitely want to give a huge Thank You to Anthony and Jordan for helping me grind out the processes during the hands on portions of the lessons. What these two highly-skilled technicians have shown me in 4 days has definitely set the stepping stones in place for not only success in my business but it has also given me the freedom to move forward with out fear of failure. Thank you to everyone at San Antonio Laser for making my YouTube college fantasies a reality.
Jana Bailey
Jana Bailey
2023-10-19
What an awesome business! We trained with Jordan, he did a great job with everything! We would highly recommend San Antonio Lasers to anyone! Their training is second to none. Thank you for the hands on training!
Rose J
Rose J
2023-09-28
Aaron was very thorough in explaining the process and provided outstanding customer service. I was very pleased with my experience and will definitely use SA Laser Engraving for any future laser engraving needs.
Anissa Cervera
Anissa Cervera
2023-08-22
Seth was a pleasure to work with! Made sure the placement was correct and lined up perfectly. Would highly recommend!
Matthew Morris
Matthew Morris
2023-08-18
Wow, Talk about amazing customer service! I called to ask about engraving options for a couple belt buckle gifts. Seth answered my call and said swing by. Little did I know that they would engrave them on the spot! Incredible! Seth was so patient and his attention to detail was impeccable. You would not believe some of the engravings that they do. If you have unique ideas and want to add a custom touch to any item, San Antonio Laser Engraving is the best at making your engraving imagination a reality! sincere thanks to Seth for all his time and professional craftsmanship! - Matt
CJ
CJ
2023-08-06
This is the only place I’ll go to for any of my engraving needs. So far they’ve engraved 4 of my SBR’d lowers with 3 more waiting for approval
Wayne Hammer Customs
Wayne Hammer Customs
2023-08-02
great class, the instructors make things very easy to learn and keep up with. I arrived with zero know how and left feeling confident with the functions and skills needed to get started. would recommend to anyone looking to get started laser engraving.

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