SA Laser is simply the best in the business when it comes to quality and support. We want to make it easy for you to feel comfortable with your purchase of our laser systems and we stand by the high quality of our machines.
We want you as our customer to be 100% satisfied. SA Laser guarantees you a 30-Day Return
window (beginning the date of receipt) so that you have time to evaluate your laser solution and know
that you made the right decision.
Within thirty (30) days and for any reason, you may exercise your right to return or exchange your
undamaged purchase. A refund or exchange will be issued once the machine has been returned in its
original condition and with all associated parts. Returned items are subject to a Fifteen percent (15%)
restocking fee. Leased equipment can be exchanged but not refunded.
For your convenience we advise you to keep the original crate and packaging for possible return.
Refunds exclude any shipping or handling costs without exception. Any non-returned accessories will be
deducted from the refund. The shipping & handling fee originally charged will be used as the basis for
the non-refundable shipping fees. Please us call prior to shipping a return for confirmation.
SA Laser provides a warranty on its products and parts against defects in materials or
workmanship for a period of two (2) years from the original date of receipt. This INCLUDES the power
source AND focal lenses. During this period, SA Laser will repair or replace defective parts
including ground shipping without charge to you (International shipping not included). On site repairs
are available at a reasonable cost with consideration to shipping/travel and technician time.
A non-defective product may be returned to SA Laser within
thirty (30) days of the date of receipt for a refund of the original purchase price with the following
amendments/fees:
SA Laser offers free tech support via. phone and email to the original purchaser for the first year following purchase. After two (2) years, replacement parts and labor will be the responsibility of the client. This includes shipping charges. SA Laser will provide a quote for the necessary parts and repairs and will continue to offer repair parts and services on an ala carte basis.
Email: support@salelasers.com
Phone: 888-964-3568