Support
SA Laser Support Center — Help, Troubleshooting & Resources
Looking for quick answers or need to reach us? Browse the Knowledge Base, troubleshoot your machine, or submit a support ticket.
Laser Engraving Support & Knowledge Base
Need quick answers for your laser engraver? Our Knowledge Base features troubleshooting guides, setup instructions, maintenance tips, and solutions for common fiber and CO₂ laser issues. Fix software errors, calibrate your laser, or optimize engraving with expert articles that cover everything needed to keep your laser running smoothly.
Want to Talk to Someone? Contact Our Laser Support Team
Our Texas-based laser support team is available Monday through Friday, 9 AM to 5 PM CST. Whether you need quick troubleshooting, help submitting a ticket, or want to ask a question before you get started, we’re ready to help.
- Call our laser support line at 888-964-3568 to speak directly with a technician.
- Email us at customerservice@salasers.com for help with machine issues, software problems, or questions about our services.
- You can also reach us in person at 7210 Eckhert Rd, San Antonio, TX 78238 — we’re available Monday through Friday, 8 AM to 5 PM CST.
- Explore our full range of fiber and CO₂ laser machines, engravers, and systems, along with comprehensive troubleshooting guides, expert support resources, and laser engraving training materials all available here on salasers.com.
Need Help? Get Support with LightBurn, Laser Errors, and More
Explore step-by-step guides, setup tutorials, and support articles for solving common issues with your CO₂ or fiber laser engraver.
How to Install LightBurn for Fiber & CO₂ Lasers
Follow this step-by-step guide to download LightBurn software, install drivers, and configure device profiles for fiber and CO₂ laser machines. This ensures a smooth, fast setup so you can start precise laser engraving without delays.
How to Focus a Galvo Laser for Optimal Performance
Learn how to adjust your galvo laser’s focal height for sharper engraving, cleaner detail, and consistent beam accuracy. This quick calibration improves engraving precision across all fiber laser jobs.
Utilizing Arrays in LightBurn for CO₂ Lasers
Create efficient batch layouts in LightBurn using the array tool for CO₂ laser engravers. This method improves workflow, speeds up production, and keeps your engraving output clean and consistent.
How to Set Up a Ruida Laser Controller
Follow this detailed walkthrough to configure Ruida controllers for CO₂ laser machines using RDWorks or LightBurn software. Proper setup ensures smooth laser operation, accurate motion, and system reliability.
Using Image Trace in LightBurn for CO₂ Lasers
Turn logos and images into laser-ready vector designs with LightBurn’s image trace tool for CO₂ engravers. This improves design quality and lets you engrave high-resolution art with precision and ease.
Setting Up Laser Offset for Accurate Alignment
Use this guide to calibrate laser offset settings on fiber or CO₂ engravers for precise part placement. Perfect alignment eliminates double lines, misfires, and improves engraving accuracy on multi-pass jobs.
Frequently Asked Questions
Find quick answers to common issues with laser software, machine errors, user training, and getting support from SA Laser.
How do I submit a support ticket for technical or software issues?
To request technical support for your fiber or CO₂ laser engraver, fill out the support ticket form on this page. Include your contact information, machine details, and a brief description of the issue. Once submitted, our support team will review your ticket and get back to you as soon as possible with troubleshooting help or next steps.
What software issues can I get support for?
We provide technical support for LightBurn and EZCAD. If you’re dealing with software crashes, connectivity problems, driver errors, or your laser isn’t responding, send in a support ticket with detailed info. We’ll help you get your laser engraving software working properly again.
What should I do if my laser machine or hardware isn’t working properly?
If your laser engraver isn’t firing, homing, or showing hardware-related issues, we’ve got you covered. Include your machine type, model, and a description of the issue in your support ticket. You can also upload a photo or video so our team can better diagnose the problem and guide you to a fix.
Can I get help with laser user training or learning how to operate my machine?
Yes! If you’re new to your laser engraver or just need a refresher, we offer user support for CO₂ and fiber lasers. From basic setup to software and rotary operation, our team is here to help. We also offer our SPARK Training program — a 5-day, hands-on course that teaches you everything from machine use to engraving best practices.
Do I have to own a laser engraver from SA Laser to get support?
We currently provide full technical support only to SA Laser customers. If you purchased your fiber or CO₂ laser from us, you’re covered. For non-customers, we can assist with LightBurn-related issues, but other support services are reserved for SA Laser owners.
What do I do if I have billing, payment, or subscription questions?
For questions about billing, payments, or subscriptions related to SA Laser products or services, call us at 888-964-3568 during business hours. You can also submit a support ticket with your details, and our team will follow up to help.
What information should I include when submitting a support ticket?
To get the fastest and most accurate support, include your laser machine model, fiber or CO₂ type, software (like LightBurn or EZCAD), and a clear description of the issue. Uploading a screenshot, error code, or video can also help us troubleshoot faster and get you back to engraving sooner.
Does my SA Laser laser engraver come with a warranty?
Every laser engraver purchased directly from SA Lasers comes with a 1-year limited warranty covering defects in materials and workmanship, including parts and labor. This warranty protects key components like the laser source, power supplies, galvo head, and controller board to keep your machine running smoothly. Consumable parts such as lenses and fans are not covered unless they arrive defective. To learn more about our warranty terms and how we support your laser engraving investment, visit our warranty page.
Laser Software & Tools for Better Performance
Download The Latest Drivers And Software For Your Laser System
Stay up to date with the newest drivers and software for your fiber and CO₂ laser machines. Our Drivers & Software page provides easy access to the tools you need for smooth setup, optimal performance, and compatibility with popular programs like LightBurn and EZCAD. Keep your laser running at peak efficiency.
Get LaserLink Software For Seamless Laser Engraving And Compliance
Stay connected and compliant with LaserLink, designed to work smoothly with LightBurn and EZCAD software. This tool helps make your engraving projects easier while keeping you aligned with industry standards—perfect for businesses that need reliable performance and peace of mind.